Política de reembolso
Return and Refund Policy
Last updated: September 10, 2026
Returns
We want you to be satisfied with your purchase. Please review your order carefully when it arrives.
Damaged or Incorrect Items
If your item arrives damaged, or defective, contact us within 15 days of delivery. A refund will be issued within 24 hours of request at no shipping cost. Please contact Axis Array Shop through our Contact form at axisarrayshop.com for more details.
Buyer’s Remorse and Change-of-Mind Returns
We accept returns for buyer’s remorse, change-of-mind purchases, not satisfied or items that are no longer wanted within 15 days of delivery. The customer is responsible for all return shipping costs. If we provide a return shipping label, its cost will be deducted from the customer’s refund.
To help us resolve the issue, please provide:
- Your order number
- Clear photos or video of the item
- Photos of the packaging and shipping label
- A description of the problem
After reviewing the information, we will reach out to you and provide the instructions on your return and/or details about your refund. For approved claims involving a damaged, defective, or incorrect item, we will cover the return shipping cost when a return is required.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, contact us as soon as possible. We will review the tracking information and work with the shipping carrier or fulfillment partner to investigate.
If an order is confirmed as lost or cannot be delivered, we may offer a replacement or refund after completing the investigation.
After delivery, customers may request a return or refund under the terms of this Return and Refund Policy.
Please submit cancellation requests through the contact form on axisarrayshop.com before item is shipped.
Not Eligible for Refund Status
It is our goal to ensure that you receive your package(s) at the scheduled time with no issues that meet the refund criteria. However, there are unexpected issues that can cause delay or order not delivered. Please review the following:
Awaiting Pickup - packages pending pick up by recipient.
Reschedule Delivery - customer requests delivery date.
Time Delivery - packages arriving at the scheduled time.
Policy Violations - fraud, abuse, misuse of policies, breaches, etc.
Regulatory Changes - changes in clearance laws, regulations, and/or policies.
Force Majeure - beyond the control of Axis Array Shop.
Late Tax Payments - customer delayed paying applicable taxes.